Client Services

End User Growth

Market Consultation Services

As an innovator in online business banking, BANKLINK can provide you with the people, processes and products to help your financial institution gain greater market share in your target markets. Our professional banking and cash management associates can provide you with strategic planning support, project management and product development so you can offer your customers advanced solutions that will differentiate you from the competition.

Online Education Center

Our Online Education Center offers your financial institution a distinct and powerful multipurpose instrument to engage clients and prospects in your cash management solution, as well as provide a rich source of content for your employees. Through a series of Web-based tutorials, the Online Education Center will guide clients, captivate prospects and be an indispensable resource for your associates when selling, servicing or offering training on your solution.

Training

To help your financial institution receive maximum value from online business banking, BANKLINK offers an extensive training curriculum, which can be customized to meet your individual needs. Our programs include hands-on training offered at your financial institution or the BANKLINK offices, train the trainer classes and virtual training sessions.

Client Services

A leading edge product is only one part of a winning online business strategy. To truly succeed, your clients and your financial institution need advanced support mechanisms. At BANKLINK, we offer this and more.

From the time you join as a client, our service teams offer comprehensive support to implement and keep your online business banking running at peak efficiency. Our full implementation lifecycle provides you with a seamless transition onto our platform quickly and efficiently, ensuring minimum interruption for your customers. You can leverage the knowledge and expertise of BANKLINK through a Level 1 support structure, where we become an extension of your back office by assisting your clients with operational issues. Our Level 2 support structure offers your financial institution associates guidance on day-to-day maintenance of your product, including client setups, back office reporting functionality and methodologies to maximize efficiency in the use of the platform.